A reminder did not appear
Open your system notification settings for Paw & Pace, confirm permission is enabled, and check that the scheduled time is still in the future.
Help when something is not working.
Get help with the app, ask a privacy question, or share your feedback.
Contact support
Include your device model, operating-system version, and a short description of what happened. Please do not include task content, pet photos, purchase details, or other sensitive information.
Quick checks
A timer stopped after leaving the app
Reopen Paw & Pace and return to Focus. Supported timer state is restored from the device. Battery restrictions can affect background presentation.
Delete local data
In the app, open Settings, then Local data, then Delete all local data. This removes tasks, reminders, focus records, daily visit history, and completion information stored on that device.
Plus access or purchases
Paw & Pace Plus purchases are handled by Apple in the iPhone app. Use Restore Purchases if membership access is missing. Membership recovery does not restore deleted local tasks, gems or room inventory. If verification fails, retry when connected or contact support. Deleting the app does not cancel your subscription; manage it in Apple Account subscription settings.
Pet care is unavailable
Care currently supports the orange preset cat. Wait until your pet is home and your Focus session is finished. Freshen up is free; Brush & unwind requires active Plus access.
Refunds
Apple reviews App Store refund requests. After an approved subscription refund, Plus access ends and membership welcome gifts are removed. Items purchased with gems remain owned. Canceling renewal or normal expiry does not remove acquired items. Request a refund through Apple Report a Problem.
Existing photo companions
New Plus plans do not include photo creation. For retained legacy creation records, use the existing in-app recovery, cancel or deletion controls. Read the privacy overview before sending any photo.